Checking Effectiveness – Monitoring

In all circumstances where support services or interventions have been arranged, practitioners should ensure that checks are made within the first week and no later than two weeks to ensure the initial effectiveness of those interventions.

This should involve establishing with the person, representatives and providers, where required, that the plan is meeting outcomes and making any necessary adjustments.

This monitoring activity should usually be conducted as a desktop, telephone or virtual exercise unless circumstances suggest a visit is required.

The phone or virtual contact or visit should be recorded in the person’s case notes.

If this check finds a significant change in needs, then a review should be undertaken by bringing forward any previously scheduled review, with a reassessment undertaken as required.